A conference this past week in the GTA* for professionals helping seniors and their families made it abundantly clear how important words are to elders. Speakers included David Solie (by teleconference), Maureen Tabuchi, Corina Stainsby, Barry Lebow, Chris Newell, Paul Cutajar and Esther Goldstein. Since most of us in attendance are Pivotal Accredited Senior Agents (ASA), our focus is on managing a life transition when helping someone. The words we use and our intent behind the words can smooth an otherwise stressful situation. Here are some valuable takeaways from the presentations and suggested readings.
*Greater Toronto Area
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